CASHLESS
Cashless is coming to Fest Jazz!
No more tickets, just a simple card will allow you to pay for your drinks quickly and securely.
What is Cashless ?
Your “Cashless” card is the only way to pay for your purchases at the festival stalls (bars, crepes, snack bars, and shop). “Traditional” payment methods such as bank cards or cash are no longer used, except for the Food Trucks. Your card will serve as your electronic wallet to pay for your purchases simply.
CASHLESS IS :
- Faster and easier: fewer queues at the festival’s bars, crepes, snack bars, and merchandising stalls.
- More secure: no more cash, your card serves as your electronic wallet. You cannot be charged more than the amount you have credited. You will be charged a €1 activation fee the first time you top up your card.
How does it work ?
Two Solutions :
1 – I create an online account and pre-load it before coming to the Festival (on this page, above)
Save precious time by creating your online account!
I already have my ticket, regardless of the point of sale where it was purchased. I enter the number of my ticket.
• I create my account and enter my personal information.
• I choose the amount to be credited and pay by credit card
• I pick up my pre-charged card at the Festival Ticket Office on presenting my ticket.
2 – I’m coming to the Jazz Festival without creating an account:
Once on site, I head to a Cashless checkout to get a card and load it by paying in cash and/or by credit card.
How do I use the card ?
For bars, crepe stands, snack bars, and shops, I pay only with my Cashless card. I place my order and present my card to the bartenders or at the food service counters. My order is paid for in a few seconds. I can check my available credit before ordering. Please note! Food trucks are not cashless. Payment at food trucks will be made in cash and/or by credit card, if available.
WHAT IF I RUN OUT OF CREDIT?
I can top up my card at any time at one of the Cashless Ticket Offices located at the festival entrance, next to the gift shop and next to Bar 2. If I return home between two days at the festival, I can top up my account, from any computer, on the Fest Jazz website.
Can I get a refund ?
If I haven’t used all my credit during the festival, I can request a refund of the balance from my online account. Refund requests will be possible after the Festival, on Monday, July 28, 2025, at 8:00 a.m., until August 11, 2025, at 11:59 p.m. Refunds will be issued a few days after your request. No refund requests will be possible after August 11, 2025. After this date, the credit will no longer be refundable.
For technical reasons, we are unable to refund amounts less than €0.50.
HOW DO I GET A REFUND ?
I enter my unique card number and my bank card information and request a refund: the amount will be credited back to my bank card and my bank account. So, remember to keep your card after the festival!
I've lost my Cashless card, what should I do ?
Do I have to create an account ?
No, you are not required to create an account to top up your Cashless card.
Once at the festival, head to a Cashless Checkout to obtain a card and top it up by paying in cash and/or by credit card.
Please note that to be refunded the remaining balance on your card, you will need to create an account after the festival on this page (above).